What does professionally managed renting actually feel like?
- 28th Sept 26
For anyone who has rented before, one of the biggest frustrations can be knowing who to contact when something goes wrong. Is it the letting agent, the landlord or the managing agent?
Professionally managed Build to Rent is designed to make that experience much simpler. Homes are created specifically for renters and managed by one operator, with a dedicated team responsible for the home, the building and the wider resident experience.
For Moda Living, this means combining technology and professional management with visible, on-site support.
People residents know and trust
Every Moda neighbourhood has an on-site team that can include community managers, concierge staff and maintenance colleagues. These are the people residents see regularly, get to know and can approach when they have a question or need support.
Knowing exactly who to contact may sound like a small thing, but it can make an enormous difference. It reduces the frustration of residents being passed between different organisations when they need an answer or something requires attention.
Moda describes its approach as creating communities rather than simply acting as a landlord, with its teams taking responsibility for the complete resident experience.
Making everyday renting easier
Things occasionally go wrong in every home. What matters is how quickly someone responds and whether the resident is kept informed. Moda residents can report maintenance issues digitally, making the process quick and straightforward. However, technology does not replace personal support: residents can also speak directly to the team based within their building.
Moda currently reports an average maintenance response time of two hours. Its teams also keep residents updated so they know their request has been received and understand what will happen next.
Feedback gathered by Moda shows that the speed and reliability of repairs have a significant influence on resident satisfaction. When something needs fixing at home, people want to know that someone has taken responsibility and is dealing with it.
Technology supported by real people
Technology is used across the Moda resident journey, helping to simplify enquiries, reservations, moving in and maintenance reporting.
The purpose is to reduce unnecessary administration and give on-site teams more time to focus on residents. This gives people the convenience of digital services, while retaining the reassurance of a team they can speak to when they need help. For Moda, technology is there to support the human experience rather than replace it.
More than the apartment
Professionally managed renting can also extend beyond a resident’s front door. Depending on the Moda neighbourhood, residents may have access to gyms, co-working areas, roof terraces and cinema rooms. These spaces are designed to have a practical role in everyday life.
A co-working area can help someone separate work from home, while an on-site gym can make exercise easier to fit into a busy day. Shared spaces can also help residents who are new to a city meet their neighbours and begin to feel part of the community. Moda’s teams organise activities including fitness classes, social events and seasonal celebrations. There is no pressure to participate, but the opportunity is available to residents who want it.
Because the teams are based within each neighbourhood, they can get to know residents and better understand the communities they are helping to create.
Moda communities across the UK
Moda operates thousands of professionally managed homes, with Build to Rent communities in London, Manchester, Birmingham, Leeds, Edinburgh, Glasgow and Brighton & Hove.
Each building and location has its own character, but Moda’s approach is based on a consistent combination of well-designed homes, straightforward service and a professional team responsible for the resident experience.
Across its neighbourhoods, Moda aims to provide:
Clear information about homes, costs and services
Simple ways to ask questions and report problems
A named team available to support residents
Reliable communication when something needs attention
Useful spaces and amenities that complement everyday life
Flexibility that reflects how people live and work today
Opportunities to meet neighbours and feel part of a community
Moda’s belief is that renting a home should feel as good as owning one, with service, community and genuine care for residents considered throughout the design and management of its neighbourhoods.
A different way to rent
Love to Rent Week is about helping renters understand the choices available to them and showing what different approaches to renting can offer. Moda’s communities provide one example of professionally managed renting in practice, bringing together purpose-designed homes, responsive support, useful amenities and an on-site team that residents know.
Ultimately, the experience is not only about the apartment or house someone moves into. It is also about knowing who is looking after their home, understanding the service they can expect and having someone available when they need support.
That is what can turn a rented property into somewhere that genuinely feels like home.